Mastering the Art of Exceptional Customer Service

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This fast-paced interactive 2.5 hour workshop you will equip participants with the knowledge and skills necessary to establish on-going positive interactions.  Gain valuable skills aimed at elevating  customer satisfaction, drive business growth and deliver exceptional customer experiences to foster stronger connections.

Understand critical communication factors that influence and impact customer service excellence.

Navigate customer interactions with strategic questioning to create positive outcomes.

Identify your natural reactions and discover how to turn them into thoughtful responses during difficult customer interactions.

Reinforce active listening and identify your own listening gaps.

Recognise phrases that disrupt interactions and turn them into effective solutions.

Hear from Those Who’ve Mastered Exceptional Service:

Attending the recent workshop was an enjoyable experience as the sessions were both engaging and informative. The interactive format allowed for active participation, ensuring that everyone had the opportunity to contribute and learn from one another – we left the workshop feeling refreshed and knowledgeable, ready to implement our learnings from the workshop into our workplace.

- Kylie Trow & Georgia Johnson, Van Dam Plumbing

Download our information flyer to see detailed learning outcomes outlined for each workshop.

Download Flyer

If you engage with customers (either internal or external) don’t miss this opportunity to refine your skills and elevate your approach to meet and exceed customer expectations.  Master skills for professional growth and ongoing customer service success.

Experienced trainer Jo Stuart has successfully facilitated workshops in both public and in-house environments.  Jo caters to an array of learner styles and her understanding of training dynamics guarantees participants an impactful learning experience.  Her great sense of humour ensures that the learning experience is not only enriching but also infused with a sense of fun.